Ecommerce & retail
01
Where it usually hurts
- Stock truth in more than one place — Website, warehouse, and finance each have a number. Nobody is cheating — the integrations are late, partial, or nobody trusts them enough to stop checking manually.
- Fulfilment built on exports and prayer — Pick lists from yesterday's CSV, carrier labels from another tab, returns handled in email. Busy days magnify every gap.
- Promotions that break the workflow — Bundles, pre-orders, or B2B pricing that the stack almost supports — so the team maintains a shadow spreadsheet for what the system cannot say plainly.
- Another channel, another login — Marketplace, D2C, wholesale — each with its own admin. Leadership wants one picture; ops lives in five.
02
What we actually do
- Map click to cash — Order, allocation, pick, ship, return, refund — as it runs on a busy Tuesday, not the idealised flow in the pitch deck.
- One stock story everyone can argue with — Where truth lives, how often it updates, and who owns exceptions — before anyone buys another WMS.
- Integrations that earn their keep — Thin glue, sensible middleware, or a focused custom layer — sized to risk and who maintains it when we step back.
- Peak-ready handover — Runbooks, owners, and monitoring that survive Black Friday — not hero mode every November.
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How we work with retail ops — step by step
Click to cash on a busy Tuesday — not the platform demo flow.
Step 1 Before we start
Book & pick peak-season slice
One order path, channel, or SKU family that hurts when volume spikes — warehouse, CS, and finance in the conversation if you can.
Step 2 Reality first
Map click to dispatch
Order, allocation, pick, ship, return, refund — as it runs when exports are wrong before breakfast, not the idealised deck.
Step 3 Agree the line
One stock story
Where truth lives, how often it updates, who owns exceptions — before anyone buys another WMS or middleware layer.
Step 4 Peak-ready
Wire, fix, hand over
Thin integrations or focused custom work in slices — runbooks and owners that survive Black Friday, not hero mode every November.
Shopify, Woo, ERP, 3PL — we match stack to who keeps it alive when we step back.
04
When it is working
- Fewer "where is that order?" loops between warehouse and customer service.
- Stock figures leadership can use in a meeting without a reconciliation ritual.
- Returns and refunds tracked near the work — less month-end archaeology.
- Channels wired so ops adds a SKU once, not five times.
Peak season exposes every shortcut — stock that lies, exports that were wrong before breakfast. Book a review and we'll map click to cash before another platform pitch.
Shopify, Woo, custom, ERP, 3PL APIs — we match the stack to your size and who keeps it alive. If the honest answer is fixing process before another subscription, we say that first.